Outbound Scripts and Text Message Responses
After every outbound call we leave a voicemail, send a text, and send an email. Make sure to be careful when switching between tenants to ensure you are sending the right messages! Feel free to make the voicemail your own with time- but be sure to include all required call back information as well as your name!
Also be sure to double call- sometimes our calls are marked as Spam even for long time customers. If the first call is not answered hang up before leaving a voicemail- and call again. We want to make sure we reach the customer!
Text Responses
TEXT RESPONSE FOR MSI -
Hi __, this is (CSR) from Jazz Heating, Cooling & Plumbing checking in to see if you have a moment to schedule the plumbing safety inspection included with your membership. Please feel free to give us a call at (925)291-0900 or reply here for scheduling. This is a prepaid service.
TEXT MESSAGE RESPONSE FOR FURNACE/ AC TUNE UP
Hi __, this is (CSR) from Jazz Heating, Cooling & Plumbing reaching out to see if you have a moment to schedule the HVAC tune up included with your membership. Please feel free to give us a call back at (925)291-0900 or reply here for scheduling.
TEXT RESPONSE FOR UPDATING CC ON FILE- When calling for updated cards if no answer send message
Hello __, this is (CSR) from Jazz Heating, Cooling & Plumbing, just wanted to see if you had a moment to update the card on file used for the monthly billing on your membership with us. We do need a valid card on file to keep your membership active. Please feel free to give us a call at (925)291-0900. Thank you!
TEXT RESPONSE FOR RENEWING ANNUAL MEMBERSHIP-
Hello __, this is (CSR) from Jazz Heating, Cooling & Plumbing, looks like your annual membership with us has expired. Just wanted to check in and see if you are interested in renewing into our new monthly membership plan. Please feel free to give us a call at (925)291-0900 for more information and to sign up. Thank you!
RENEWING MEMBERSHIP FOR PLAN *EXPIRING SOON*
Hello __, this is (CSR) from Jazz Heating, Cooling & Plumbing, looks like your annual membership with us will be expiring soon on __. Just wanted to check in and see if you are interested in renewing our new monthly plan to stay active. Please feel free to give us a call at (925)291-0900 for more information and to sign up. Thank you!
TEXT MESSAGE RESPONSE FOR OFFERING MEMBERSHIP HAVEN'T BEEN OUT IN AWHILE
Hello __, this is (CSR) from Jazz Heating, Cooling & Plumbing, just checking in as it does look like it's been a while since we were last out to service your heating and air system. We previously had you under our annual membership plan and want to see if you would be interested in renewing it into our new monthly plan. Please feel free to give us a call at (925)291-0900 for more information and to sign up. Thank you!
Leaving Voicemails
MSI VOICEMAIL
Good afternoon this is ___ calling from Jazz Home Services trying to reach _____ regarding your location at (address)just checking in to see if you have a moment to schedule your plumbing safety inspection included with your membership with us. This service is at no additional cost. Please feel free to give us a call back at (925)291-0900 for scheduling. Thank you for your time and have a great day.
FURNACE TUNE UP VOICEMAIL
Good afternoon this is ___ calling from Jazz Home Services trying to reach ______ regarding your location at _____ just checking in to see if you have a moment to schedule your furnace tune up included with your membership with us. This service is at no additional cost. Please feel free to give us a call back at (925)291-0900 for scheduling. Thank you for your time and have a great day.
AC TUNE UP VOICEMAIL
Good afternoon this is ___ calling from Jazz Home Services trying to reach ____ regarding your location at _____ just checking in to see if you have a moment to schedule your AC tune up included with your membership with us. This service is at no additional cost. Please feel free to give us a call back at (925)291-0900 for scheduling. Thank you for your time and have a great day.
HOME DEPOT TEXTS / CAN ALSO BE USED AS SCRIPTS
DEREK SAWYER HOME DEPOT
DEREK SAWYER HVAC ESTIMATE -HOME DEPOT LEAD
Hello __, this is Derek Sawyer Heating and Cooling. We are the service provider for Home Depot and were informed you were interested in replacing your HVAC system. If you'd like to schedule a complimentary estimate appointment, feel free to give us a call at (209)266-8682. Thank You!
DEREK SAWYER TUNE UP -HOME DEPOT LEAD
Hello __ , this is Derek Sawyer Heating and Cooling. We are the service provider for Home Depot and were informed you were interested in scheduling a tune-up for your HVAC System. If you'd like to schedule this appointment, feel free to give us a call at 209)266-8682. Thank You!
DEREK HOME DEPOT SERVICE
Hello __ , this is Derek Sawyer Heating and Cooling. We are the service provider for Home Depot and were informed you were interested in scheduling a service or diagnostic visit for your HVAC System. If you'd like to schedule this appointment, feel free to give us a call at (209)266-8682. Thank You!
JAZZ HOME DEPOT
JAZZ -TUNE UP HOME DEPOT LEAD
Hello __, this is Jazz Heating, Cooling & Plumbing. We are the service provider for Home Depot and were informed you were interested in scheduling a tune-up for your HVAC System. If you'd like to schedule this appointment, feel free to give us a call at 925-291-0900. Thank You!
JAZZ- QUOTE NEW SYS HOME DEPOT LEAD
Hello __, this is Jazz Heating, Cooling & Plumbing. We are the service provider for Home Depot and were informed you were interested in replacing your HVAC system. If you'd like to schedule a complimentary estimate appointment, feel free to give us a call at 925-291-0900. Thank You!
JAZZ- PLUMBING HOME DEPOT LEAD
Hello __ , this is Jazz Heating, Cooling & Plumbing. We are the service provider for Home Depot and were informed you were having a plumbing issue in your home. We are reaching out to get you scheduled for a plumber to provide you with a free quote for repairs. If you'd like to schedule this appointment, feel free to give us a call at 925-291-0900. Thank You!
JAZZ - SERVICE HOME DEPOT SCRIPT
Hello __ , this is Jazz Heating, Cooling and Plumbing. We are the service provider for Home Depot and were informed you were interested in scheduling a service or diagnostic visit for your HVAC System. If you'd like to schedule this appointment, feel free to give us a call at (925)291-0900. Thank You!
